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Here is how my Psychology background helped me become the mortgage broker of the year. If you want to take your business to the next level, try applying what you read below.

My Master’s degree in Psychology helped me recognize one thing that changed how I do business today. That is empathy. Companies tend to talk to clients confusingly. Looking at them as a transaction for their business rather than an individual. I treat my clients like I’m sitting next to them, like I am on the journey with them, instead of confusingly talking to them, \ which brings a lot more anxiety. That’s something we’re trying to remove in the process.

Building a personal relationship with all my clients has helped us grow and improve the client experience. Carrying this philosophy into your business will help your current clients have a better experience and, in turn, will get you more referrals.

Share this to help out a new business owner.

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